PD/PH/PGH Admissions Staff Responsibilities

Admissions Staff Responsibilities

Primary Job Duties & Expectations

1. Provide a Great Customer Experience
   1. Greeting people with “Hello” and a smile, using proper manners/being personable, and remembering that you are representing Prep Network.
2. Enforce wristband policy consistently (no exceptions without direction from Event/Site Director)
3. Help scan QR Codes and put the appropriate wristbands on all customers (Do NOT let them put them on themselves)
4. Wear the staff shirt provided by Prep Network. No hats, ripped jeans, & open-toed shoes.
5. Do NOT use your phone for personal use.

On-Site Responsibilities

Pre-Event

1. Arrive 1 hour and 30 minutes early
   1. Find & Connect with the Director for the Team Meeting
2. Scan the QR code below for the tournament/showcase admissions process using your phone camera. You will be provided a link from your Director for access.

   1. If you were not provided with this link within 2 days of the event, please reach out to your Event Director.

      

3. Locate Courts/Fields (#s)/Bathrooms/Water Fountains/Concessions/Athletic Trainer/Vendors
4. Workers should know what courts/fields are at what site.

During the Event

1. Remain stationed at assigned entrance(s) during peak entry times
   1. Rotate through each position every hour (band worker, admissions worker)
      1. Band Workers must stand by the admissions table
2. Manage the Stripe reader for credit card purchases for spectator tickets onsite.
   1. Stripe Reader Instructions can be viewed by scanning this QR Code:

3. Monitor re-entry traffic and ensure bands are visible/act as a visible deterrent to unauthorized access

   

   1. Check that all individuals entering are wearing the correct event wristband.
   2. Politely but firmly deny entry to anyone without a valid band.
   3. Direct unbanded individuals to the proper check-in location.
4. Communicate Issues to the Director (missing bands, disputes, congestion)

5. Admissions staff must allow entry for anyone wearing an official staff and or media pass similar to the ones below.

   

6. Additional media must complete the media form on the website.
7. They will provide admissions with a QR code to scan for entry.
8. Admissions staff give them a weekend wristband before entering the event.
9. Support crowd flow and entry efficiency
10. Thank the spectators, teams, and coaches for attending the event.

What This Role Is NOT

1. Not answering specific event questions unless necessary.
   1. Team & Operational-related questions.
   2. Direct these questions to Event/Site Directors.
2. Not roaming courts or facilities.
3. Using your phone for personal use.